UK - All Mainland parcels will be shipped via Royal Mail services.
Standard - Tracked 48 (2-3 days) £3.95
Express - Tracked 24 (1-2 days) £5.50
FREE Shipping Over £50 - Tracked 48 (2-3 days)
Personalised items - we aim to ship orders within 1-2 days upon purchase, in stock items will be posted out immediately, each design will be handmade in our workshop, shipping time should then commence after your items have been shipped.
We ship all international parcels via Royal Mail Tracked.
Royal Mail is offered as a standard shipping option.
Royal Mail Ireland - International Tracked and Signed (5-10 days) £7.99 - For orders over £14.99
Royal Mail Ireland - International Signed (5-10 days) £5.99 - For orders under £14.99
Royal Mail Rest of World - International Signed (7-14 days) £11.99
We can not accept responsibility for customs holding parcels, all items will be fully tracked and signed.
PLEASE NOTE: we aim to ship personalised items within 1-2 days upon purchase, in stock items will be posted out immediately, shipping time should then commence after your items have been shipped.
Any delivery queries please email us at email@example.com
We hope you fall in love with your order, however, if you are not completely satisfied you have 14 days to return your item in its original saleable condition.
- Please email us at firstname.lastname@example.org with your name, order number and items that you wish to return, the reason for return and whether you would like a refund or exchange, we will then reply to confirm your details along with the correct return address within 24 hours.
- You will receive a return form within your parcel, please fill in the section including your full billing name and order number for us to link the returned item to your order.
- We regret we are unable to accept returns on our custom and personalised items, unless we have made a mistake/error on our part or if the item is damaged. We also cannot accept returns on custom or personalised items due to incorrect sizes, we have provided a detailed and accurate size guide to ensure that your item fits correctly.
- We cannot accept returns for exchange/refund for products that are in a used/worn condition.
- Please post your goods back to us within the 14 days, we will notify you once received and issue your refund via your original method of payment.
- Please note that we will only refund the cost of the item and not the original delivery charge.